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If there is no error message pointing you to the problem, you must ensure that printer must be connected via USB or Ethernet cable. In addition, if it is the wireless model it must be connected to Wi-Fi to the right network. The driver of the printer must install on your computer through which you are going to print. If still, it does not work you, need to take the help of experts by calling 1-866-218-3129 HP Printer Customer Support number. For more info visit: - http://www.customersupportnumbercanada.com/hp-printer-support-canada/